Is blind gratitude toward gaming-companies constructive?

It is great to be grateful, but sometimes people are only grateful, and blind to everything else. Maybe the gratitude they express is not the full picture, but on the Twitterverse and elsewhere, there are always apologists that spew thankful comments seemingly in an attempt to quell the complaining masses or to one-up them in a "I'm better than you are because I'm thankful" kind of way.

It is great to be optimistic and positive, but you also have to see the truth in matters. So instead of blindly being thankful, you should get all the facts first, and then say, "Despite these negative things, I am thankful for these things," or "Wow. Despite these negative things, I am shocked that these positive things exist. Thank you."

Blind gratitude is not constructive for anyone. It doesn't help consumers and it doesn't help companies ameliorate. In fact, people whose job is reading these comments probably gloss over the rosy comments; they have less respect for them. It is why we are attracted to the negative comments on YouTube. There's something about negativity that attracts us. There is a middle-ground here. Instead of being blindly grateful, be aware of the negative and then seek to be constructive and thankful at the same time.